Terms of use

TERMS OF USE

Latvian National Opera and Ballet

Terms of use of the online shop

 
1. General information

1.1 These rules are binding on the state limited liability company "Latvian National Opera and Ballet", registration number 40103208907, address in Riga, Aspazijas bulvāris 3, e-mail address: opera@opera.lv (LNOB) and persons using the LNOB online shop on the website https://biletes.opera.lv (Online shop), which is administered by LNOB.

1.2. A person who uses the Online Shop to obtain information or to purchase a ticket to an event or an LNOB Gift Card may be a natural or legal person (the Purchaser).

1.3 By using the Online Shop and purchasing tickets or a gift card (Tickets), the Buyer agrees to these Terms of Use of the Online Shop, the Ticketing Privacy Policy published below, the Cookie Policy published here: https://www.opera.lv/lv/par-mums/datu-aizsardziba/sikdatnu-politika/ ,and the Event Attendance Policy published here: https://www.opera.lv/lv/par-mums/noteikumi-opera/.

2. Purchase and collection of tickets

2.1 Tickets may be purchased by the Customer after entering the required contact details or by registering or logging on to the Online Shop.

2.2 The Online Shop shall allow 15 (fifteen) minutes from the time the first Ticket is added to the shopping basket for payment of Tickets placed in the online shop. Payment of the Purchase may be made using a payment card (VISA or MasterCard) and via the Internet Banking indicated in the Online Shop or LNOB Gift Card.

2.3 By making payment in the Online Shop, the Buyer confirms that the purchase corresponds to his/her choice.

2.4 Tickets purchased in the Online Shop shall be sent to the e-mail address indicated by the Buyer no later than one hour after confirmation of the purchase at the Online Shop.

2.5 Tickets purchased at a discount are valid only in conjunction with a document confirming the visitor's specific status. Any visitor who cannot present a valid document (ID) with the discounted ticket will be denied entry to the event. In such a case, the visitor is entitled to pay the difference between the full ticket price and the price at which the discounted ticket was purchased at the LNOB box office in order to attend the selected event.

2.6 LNOB reserves the right to cancel any purchase if there are reasonable grounds to suspect that the transaction may be fraudulent.

 3. Return of tickets

3.1 Purchased tickets shall be accepted for return only in the event of cancellation, postponement or change of venue of the event.

3.2 The cancellation, postponement or change of venue of an event shall be publicly announced by LNOB on the LNOB website www.opera.lv immediately after such decision has been taken. The Seller shall refund the purchase price of tickets purchased in the online shop to the Buyer within two weeks after the public announcement of the decision to cancel, reschedule or change the venue of the event to the account from which the payment for the purchase of the ticket was made.

4. Use of data provided by the Buyer

4.1 The Buyer provides the information about themselves required for the purchase and delivery of Tickets in the Online Shop of his own free will. The Buyer is responsible for the accuracy of the information provided.

4.2 The data provided by the Buyer shall be used by LNOB solely in the interests of the Buyer in accordance with the Privacy Policy and the Data Processing Rules.

4.3 The Buyer may edit and delete the data submitted.

4.4 The Buyer is responsible for the secure use and storage of the Buyer's Online Shop username and password.

5. Other

5.1 In the event of unauthorized use of the Online Shop, access to it may be terminated.

5.2 Disputes shall be settled by negotiation. If this fails, the dispute shall be settled in court in accordance with the procedure established by the laws and regulations of the Republic of Latvia.

PRIVACY POLICY

1. Introduction

The purpose of this Privacy Policy is to provide information on the processing of data of natural persons by the Latvian National Opera and Ballet (LNOB). This Privacy Policy applies to the data of natural persons collected from the data subject - LNOB customer (User) within the framework of ticket sales, regardless of the form or medium in which the personal data is provided (electronic, paper, or oral).

The Controller shall take care of the privacy and personal data protection of the Users, respect the rights of the Users to the lawfulness of the processing of personal data in accordance with the applicable legislation: the Regulation of the European Parliament and of the Council of 27 April 2016 No 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the Regulation) and other applicable legislation in the area of privacy and personal data processing.

2. Controller and contact details

The Controller is VSIA "Latvian National Opera and Ballet", reg.no.40103208907, address:  Aspazijas bulv.3, Riga, LV-1050 (the "Controller"). Website: www.opera.lv, e-mail: opera@opera.lv, telephone: +371 67073715.

Contact details of the Data Protection Officer

Contact details of the Data Protection Officer of the Data Controller: datuaizsardziba@opera.lv, telephone: +371 67073795.

4. Purposes of processing, legal basis for processing

The Controller processes the User's personal data in order to conclude a ticket or gift card purchase contract with the User and to ensure its performance.

The processing is based on the following legal grounds:

- for the conclusion and performance of the contract - at the User's request;

- with the consent of the data subject, the User;

- to comply with the requirements of laws and regulations - to comply with the obligations of LNOB under external laws and regulations;

- for the purposes of ensuring the legitimate interests of LNOB.

5. Categories of personal data

The Controller processes the following categories of personal data - name, surname, e-mail or postal address, IP address, telephone number, content of the message or letter, etc.

6. Categories of recipients of personal data

The data is disclosed to those employees of the Data Controller who need it for the performance of their direct job duties.

7. Categories of data subjects

Categories of data subjects - current, former, and potential customers of LNOB.

8. Transfer of data outside Latvia

The data received is not and will not be transferred outside the European Union or the European Economic Area, nor will it be transferred to any international organization.

9. Duration of data retention

Unless otherwise stated in the data protection instructions, the Controller shall delete the User's personal data within three months of the date on which the reason for processing the data no longer applies, unless the Controller has a legal obligation to continue to retain the data (for example, but not limited to, for accounting or litigation purposes).

10. Access to personal data by the data subject

LNOB shall provide the User with the exercise of the data subject's rights set out in the regulatory enactments, including information regarding the processing of the User's data, the right to request access to his/her personal data, as well as to request the Controller to supplement, rectify or delete them, to restrict processing or to object to processing, insofar as these rights do not conflict with the purpose of the data processing (conclusion or performance of a contract).

The User may submit a request for the exercise of his/her rights in writing in person, at the registered office of the Controller (on presentation of an identity document) or by e-mail, signed with a secure electronic signature.

Upon receipt of the User's request to exercise his/her rights, the Manager shall verify the User's identity, assess the request, and execute it in accordance with the laws and regulations.

The User shall not be entitled to receive information if the disclosure of such information is prohibited by law in the field of national security, national defense, public security, criminal law, as well as for the purpose of ensuring the financial interests of the State in tax matters or the supervision of financial market participants and macroeconomic analysis.

11. Right to lodge a complaint with the supervisory authority

The User has the right to lodge a complaint with the supervisory authority (State Data Inspectorate) at Blaumaņa iela 11/13, Riga or at the following e-mail address: info@dvi.gov.lv.